Privacy Policy

Effective Date: 01.08.2026

---

Introduction

At AimTraining, we value your privacy and aim to collect only the information necessary to operate and improve our Services. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the choices available to you.

By accessing or using AimTraining, you acknowledge and accept the practices described in this Privacy Policy.

Information We Collect

Depending on how you use our Services, we may collect:

• Information you voluntarily provide, such as your email address when contacting us.
• Technical information automatically generated by your browser or device, including your IP address, browser type, operating system, device information, and pages you visit.
• Anonymous usage data that helps us understand how visitors interact with our Services.

We only collect information that is reasonably necessary to provide and improve our Services.

How We Use Your Information

Information we collect may be used to:

• Operate and maintain the Services.
• Respond to support requests or other inquiries.
• Improve website performance, usability, and reliability.
• Monitor and prevent abuse, fraud, or unauthorized activity.
• Comply with legal obligations when required.

Discord Bot Data

If you interact with our Discord bot (for example, by opening a support ticket), we additionally process the following, separate from the browser/website data described above:

• Discord identity: your Discord user ID, username, nickname, and avatar, used to identify who opened a ticket and to display that to our support staff.
• Server membership information: your roles and server join date, read live from Discord at the moment a ticket is opened so staff have context before responding. This is not stored — it is read from Discord and shown directly to staff, then discarded.
• Message content: messages you send to the bot in DMs, or inside a ticket channel you have access to, are relayed to our support staff so they can respond to your request. This content is only read within the ticket you opened — we do not read or process message content anywhere else on the server. It is not used to train any AI or machine learning model.
• Ticket transcripts: when a ticket is closed, a transcript of that conversation is generated and stored as a file inside a private, staff-only Discord channel — not on an external server.
• Staff performance statistics: for staff members, we keep a local record of ticket actions taken (e.g. accepted, denied, closed) and response times, tied to their Discord user ID, to track support team performance. This is stored in a database on our own infrastructure, separate from Discord.

We do not sell or share this data with third parties. You can request access to or deletion of data tied to your Discord ID by contacting us at:

[email protected]

Cookies and Analytics

Our Services may use cookies or similar technologies to remember preferences, improve functionality, and better understand how our website is used.

You may disable cookies through your browser settings, although some features of the Services may not function as intended.

Sharing of Information

We do not sell or trade your personal information.

Information may be shared only when necessary to:

• Work with service providers that help us operate the Services.
• Meet legal requirements or respond to lawful requests.
• Protect the security, rights, or integrity of AimTraining and its users.

Data Protection

We use reasonable administrative, technical, and organizational measures to safeguard the information we collect. While we strive to protect your data, no online service can guarantee absolute security.

External Websites

Our Services may contain links to third-party websites. Those websites operate independently from AimTraining, and we are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may revise this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Continued use of the Services after changes become effective indicates your acceptance of the updated Privacy Policy.

Contact

If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:

[email protected]